Frequently Asked Questions (FAQ)

Welcome to the Matrix FAQ section. Here you’ll find answers to the most common questions about our banknote counters, sorters, counterfeit detectors, metal detectors, and time-stamp machines. Whether you’re a bank, retailer, or government organization, this guide helps you better understand our products, their features, and how they can support your business.

Matrix banknote counters and sorters support up to 50 currencies. Most models feature automatic currency detection and can be upgraded to include more.

Yes. Matrix devices use advanced detection methods including UV, IR, MG, FL, and dual CIS sensors to detect counterfeit notes with high accuracy.

A banknote counter counts notes quickly, while a banknote sorter can also separate by denomination, face, orientation, and currency.

Yes. Both the MD-600i and MD-600W use weak magnetic field technology, making them completely safe.

The MD-600W is IP65 waterproof and designed for outdoor use. The MD-600i is ideal for indoor environments.

It supports automatic stamping with up to 5 customizable lines, each printable in black or red for clarity and compliance.

The D-200 is designed for multi-currency detection. Please contact Matrix to confirm supported banknotes in your region.

Yes. All Matrix products come with a standard manufacturer’s warranty and international service support via our offices in Germany, China, and Dubai.

A: Yes. Many models, such as the C-7200, include USB, RS232, and SD card connections and come with a built-in thermal printer.

A: Matrix machines are available through our official offices in Germany, China, and Dubai, as well as via authorized distributors worldwide.